我確信我已經完成了一課，但似乎記錄不見了。我應該怎麼辦？

Please check if you have logged in using your school 'apps' email address. If you believe there is a problem, please fill in the Problem Report Form or contact Mr Ken Kum via eClass for assistance.

請檢查是否已使用學校「apps」電郵登入。如你確信有問題發生，請填寫問題回報表格或透過 eClass 聯絡甘子健老師尋求協助。

我之前生病了，因此無法完成我的 SolidMemory 練習。請問有任何補償嗎？

Yes, please fill in the Problem Report Form to tell us about the details.

有的，請填寫問題回報表格告訴我們詳細情況。

我剛剛輸入了很多個新單詞，但在練習中我只看到其中幾個。這是程序錯誤嗎？

This is not a bug. The system is designed to mix the practice of spelling both new and previously learned words. The number of new words you see depends on your 'retention rate'. A higher retention rate will result in more new words being presented in the exercises.

這不是程序錯誤。在每次練習中，系統將會讓您練習拼寫新單詞和舊單詞。您獲得的新單詞數量取決於您單詞的「記憶保留率」。如果您的保留率較高，您在每次練習中會獲得更多新單詞和較少舊單詞。

系統不允許我輸入新單詞。該怎麼辦？

This is because there are too many words that you have entered previously but have not practised. To ensure effective learning, the system requires you to finish practising all your previously entered words before allowing you to add new ones. You should continue doing exercises until all entered words have been practised.

這是因為你之前輸入的單詞太多但還沒有練習。為確保學習效果，系統會要求你先完成所有已輸入單詞的練習，然後才能添加新單詞。你應該繼續做練習，直到所有已輸入的單詞都被練習過。

這個練習似乎沒有盡頭。我何時才可以停止？

The exercise will stop automatically after you have correctly spelled the target number of words. The default maximum is 30, but the system may adjust this number to match your current level of English.

當您正確拼寫達到目標數量的單詞後，練習將會自動停止。預設的最大數量是30個，但系統可能會根據您當前的英語水平調整目標數量。

每個練習有時間限制嗎？

No, there is no time limit.

沒有時間限制。

我已經記住了一些之前輸入的單詞。我應該把它們從我的單詞列表中刪除嗎？

No, you should keep all the words in SolidMemory so that the system can help you practise those words occasionally to reinforce your memory.

不，您應該將所有單詞保留在SolidMemory中，以便系統偶爾能幫助您練習這些單詞，以加強您的記憶。

如果我不刪除已學會的單詞，我是否需要每天都練習它們？我想更多地專注於新單詞！

No, the intelligent system of SolidMemory will balance the practice between new and old words in each exercise. You will encounter words that you can spell accurately less frequently.

不，SolidMemory的智能系統將會在每次練習中幫助您練習新單詞和舊單詞。對於您能夠準確拼寫的單詞，在練習中會較少見到它們。

在做練習時，我不小心刷新了頁面，丟失了所有進度。有沒有辦法找回我的進度？

Unfortunately, there is no way to retrieve lost progress. The only option is to start a new exercise.

不幸的是，沒有辦法找回丟失的進度。唯一的辦法就是開始另一個練習。

如果我在練習期間關閉瀏覽器，我的進度會被記住嗎？

No, your progress will not be saved. Please continue and complete the exercise after you start it.

您的進度不會被保存。請在開始練習後繼續並完成練習。

SolidMemory會給我單詞的發音，但有時候不會。為什麼？

The system provides pronunciations for new or unfamiliar words only. If you have spelled a word correctly many times, the pronunciation may not be given.

系統只為新單詞或不熟悉的單詞提供發音。如果您已經多次正確拼寫過某個單詞，可能就不會提供發音。

甚麼是「保持率」？如何提高我的保持率？

Your ‘Retention Rate’ indicates how accurately you spelled words in the exercises that you have recently completed. To boost your retention rate, you should do more exercises to improve your memory of the words.

您的「保持率」反映您在最近完成的練習中拼寫單詞的準確性。要提高保持率，您應該做更多練習來增強對單詞的記憶。

我剛剛意識到昨天忘了做SolidMemory練習。有沒有辦法補做？

Unfortunately, there is no way to compensate for a missed day. It’s best to incorporate SolidMemory into your daily routine to ensure you don’t miss your practice.

不幸的是，沒有辦法補做錯過了的練習。最好將SolidMemory納入您的日程中，這樣您就不會忘記進行練習了。

我剛發現在過去的某個日期沒有輸入足夠的單詞。我可以補救這個情況嗎？

Yes, although you cannot compensate for a missed exercise, you can add words for past dates. Please add the missing words as soon as possible and complete exercises to practice them.

可以。雖然您無法補做過去的練習，但您可以為過去的日期添加單詞。請盡快添加缺失的單詞，並完成練習來練習它們。

當我使用螢幕鍵盤輸入答案時，畫面上沒有文字顯示。為什麼？

Make sure you have selected the English keyboard. Do not use the Chinese keyboard to enter English text.

請確保您已選擇英文鍵盤。輸入英文時不要使用中文鍵盤。

我已在手機主畫面上新增了SolidMemory捷徑。當點擊捷徑時，我不是卡在SMem標誌畫面，就是只看到一片空白。該怎麼辦？

Remove the shortcut and add it again. If it does not help, try to clear the history and website data from the browser on your phone, or use another browser.

刪除這個捷徑然後重新新增。如果沒有幫助，嘗試清除手機瀏覽器中的歷史記錄和網站數據，或使用另一個瀏覽器。

Instructions for clearing browser cache 清除瀏覽器快取的方法：

• Safari
• Google Chrome
• Microsoft Edge

我能夠在中國大陸使用SolidMemory嗎？

Yes, but you may experience difficulties when logging in via Google. Before leaving Hong Kong, you should set up a password to log in without using Google. Please follow the instructions in this document.

可以，但透過Google登入時，您可能會遇到困難。你必須在離開香港前建立密碼，以便不使用Google進行登入。請參閱這個文件中的指示。